FAQ

 
 Overview Map plus its protective cover for shipping

Overview Map plus its protective cover for shipping

HOW LONG WILL IT TAKE TO RECeiVE MY ITEM?

Items take around a solid working day to manufacture and depending on the current order volume it can take between a week to three weeks for dispatch. Orders will be manufactured in the order they are received.

If your order is time sensitive send me a message via the site and i will give you the current lead time.

 

 

How will my item be shipped?

All items are shipped fully assembled and complete with a custom cut protective cover to combat the rigours of shipping. This cover also doubles as an elegant cover should you be gifting your item.

I can also customise this cover with a message for your recipient for an additional small fee. 

All items are shipped tracked using trusted couriers. Full tracking will be provided and all items will be sent insured. 

A signature will be required upon delivery. Worldwide shipping is available and should take no longer than seven working days although customs checks can add to this time if the item is selected for checks. These customs checks are out of my control and all items are shipped with the required paperwork to transit customs successfully. 

 

 

 
 Overview map before assembly

Overview map before assembly

Do you do custom work?

I'm always adding new locations and designs to the store but if you want a location specific to you, I accept commissions. 

Click the "Commission an item" link in our navigation bar and get in touch via the form on that page. 

Get in touch and we can discuss what you are looking for. 

Please note any custom work may be refined and later added to the store as a general design if suitable. This helps me keep my commission costs as low as possible. For example the boston and chicago designs in my store are the result of commissions initially. 

Any private information or customisation requests would be removed before general sale and no items of very specific locations would ever be resold. Only wider general cities that would have general interest.

Do you accept returns?

My priority is that you are happy with your item.

I will accept a return if you are not happy with your item and a full refund will be given. The cost of returning the item to me is the customers to bear. The refund will be processed when the returned item is received and checked that it is in good condition.

Customised and commissioned items cannot be returned.

I have tried to provide as much information as possible for each item, but if you have questions please get in touch before ordering. Each item takes almost a full day to produce and a return is something I’d like to avoid, where possible. 

 
 London Up close

London Up close

what do you use to make these maps?

Currently I use my Glowforge laser cutter to make these maps. If you would like to purchase your own glowforge you can learn more using the link below.

This link also gets you a discount of 1500 dollars off the pro model and 500 dollars off the basic model (which I own). The link also helps support Overview as it is a referral link.

Are there any other ways i can support your work?

If the time isn't right for you to purchase one of my maps but you would still like to support the work I produce you can donate using the below button.

Any donation is very much appreciated. 

Donate